Wellness Rewired Pty Ltd ACN: 629814553 (we, us or our) is committed to protecting your personal information. This Privacy Policy outlines how we safeguard the privacy of information you provide to us or that we collect while providing our website and health and well-being services (Services) and during our other interactions with you.

​

The information we collect

 

Personal information: Information or an opinion about an identifiable individual, regardless of whether it is true or recorded in any form.

 

The types of personal information we may collect about you include:

• your name;

• images of you;

• your contact details, including email address, street address and/or telephone number;

• your employer and job title;

• your date of birth;

• your credit card or other payment information (processed through our third-party payment provider);

• your preferences and/or opinions;

• information you provide to us, including through feedback, customer surveys or otherwise;

• your sensitive information as set out below;

• details of products and services we have provided to you or that you have inquired about, including our responses;

• support requests submitted to us and our response to you;

• your browser data (including session information and location), device details, network information, page view statistics, traffic sources, search terms, and browsing patterns;

• information about how you access and use our Services, including cookie data, your interactions with our online Services, your browser type, operating system, and Internet service provider;

• additional personal information you provide through your use of our Services, apps, linked social media platforms, and other accounts you allow us to collect from; and

• any other personal information we request or that you or third parties provide to us.

 

Sensitive information: is a subset of personal information that receives a higher level of protection. It includes information about your racial or ethnic origin, political opinions, religion, trade union or professional memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information, and biometric information.

 

The types of sensitive information we may collect about you include:

• health information, including information from referral letters received from third parties such as your referring doctor;

• information about your past and current health status;

• information about your current and previous medications;

• your Medicare number;

• any other information you share during your consultation with us.

 

We will not collect sensitive information about you without first obtaining your consent, unless otherwise permitted by law.

 

How we collect personal information

 

We collect personal information in these ways:

• Directly: You provide information to us through our website's 'contact us' form, email requests, or telephone calls.

• Indirectly: We gather information through your interactions with our website, emails, phone calls, and online inquiries.

• From third parties: We receive information from your referring medical professionals (including specialists and GPs), as well as from our analytics, cookie, and marketing providers. For details about cookies, see the "Cookies" section below.

 

Why we collect, hold, use and disclose personal information

​

Personal information: We collect, hold, use and disclose personal information to:

• provide our Services, including specialised dietary assistance and appointment management;

• enable your access to our applications and social media platforms;

• communicate with you about our Services and respond to your support requests and inquiries;

• maintain internal records and handle administration, invoicing, and billing;

• conduct analytics, market research, and business development to improve our Services, applications, and social media platforms;

• send you promotional materials and other information about our products and services that may interest you;

• comply with legal obligations and resolve any disputes;

• evaluate your employment application, if you have applied for a position with us;

• fulfill any other purposes required or authorised by law.

 

Sensitive information: We only collect, hold, use and disclose sensitive information for these purposes:

• purposes you have consented to;

• the primary purpose of collection—providing you with dietary information, recommendations, and advice based on your goals;

• secondary purposes directly related to the primary purpose, including necessary disclosures to third parties listed below to provide our Services;

• contacting emergency services or your family, partner, or support person if we reasonably believe there is a serious risk to life, health, or safety, and obtaining your consent is not practical;

• when required or authorised by law.

 

Our disclosures of personal information to third parties

​

We may disclose personal information to:

• third-party service providers who help us deliver our services, including IT providers, data storage, web-hosting and server providers, email marketing providers, debt collectors, couriers, maintenance providers, marketing or advertising providers, professional advisors, and payment systems operators;

• our employees, contractors, and related entities;

• our existing or potential agents or business partners;

• anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;

• courts, tribunals, and regulatory authorities if you fail to pay for goods or services we have provided;

• courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in connection with legal proceedings, or to establish, exercise, or defend our legal rights;

• third parties that collect and process data, such as Google Analytics (To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time), Facebook Pixel, or other analytics businesses; and

• any other third parties as required or permitted by law, such as in response to a subpoena.

 

Google Analytics: We use Google Analytics Advertising Features, which include Remarketing, Advertising Reporting, Demographics and Interest Reports, Store Visits, and Google Display Network Impression reporting. Both we and third-party vendors use first-party cookies (like the Google Analytics cookie) and third-party cookies (like Google advertising cookies) along with other identifiers.

You can opt out of Google Analytics Advertising Features through the Google Analytics Opt-out Browser add-on found here. For the Google content network, opt out of personalised ads through Google's Ads Preferences Manager here. For permanent opt-out that persists even after clearing cookies, install the plugin here. For mobile devices: On Android, open the Google Settings app and select "ads" to adjust settings. On iOS 6 and above, use Apple's advertising identifier—visit your device's settings menu to manage ad tracking limits.

 

Overseas disclosure

 

While we store personal information in Australia, third parties we share information with may store, transfer, or access this data outside of Australia.

 

Your rights and controlling your personal information

 

Your choice: Please read this Privacy Policy carefully. By providing personal information to us, you understand we will collect, hold, use, and disclose it according to this Privacy Policy. While providing personal information is optional, not doing so may limit our ability to provide Services to you.

 

Information from third parties: When we receive personal information about you from a third party, we protect it as outlined in this Privacy Policy. Third parties providing someone else's personal information must have that person's consent to share it with us.

Restrict and unsubscribe: To opt out of communications (including marketing) or object to direct marketing, contact us using the details below or use the opt-out features in our communications.

 

Access: You may request access to your personal information that we hold. An administrative fee may apply. In some cases, we may be legally permitted to withhold access. If we cannot provide access, we will promptly explain why, outline our reasons, and inform you of available complaint mechanisms. Where possible, we will take reasonable steps to provide access in an alternative format that meets your needs.

 

Correction: If you believe we hold information about you that is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us. We will promptly take reasonable steps to correct any such information. In some cases, we may be legally permitted to decline corrections. If so, we will promptly explain why, provide our reasons, and inform you of available complaint mechanisms.

 

Complaints: To make a complaint, contact us with full details using the information below. We will promptly investigate and respond in writing, detailing our investigation's outcome and our planned actions.

 

Storage and Security

​

We are committed to protecting your personal information. To prevent unauthorised access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard your information and protect it from misuse, interference, loss, unauthorised access, modification, and disclosure.

 

While we maintain strong security measures, we cannot guarantee the security of information transmitted over the Internet. Any transmission or exchange of information is at your own risk.

 

Cookies

​

We use cookies on our website to store your preferences. These text files are placed in your computer's browser. While cookies themselves don't collect personally identifiable information like email addresses, they do recognise you when you return to our website. They also enable third parties, such as Google and Facebook, to display our advertisements on your social media and online feeds as part of our retargeting campaigns. If you provide personal information to our website, this may be linked to data stored in cookies.

 

You can block cookies through your browser settings. However, blocking all cookies (including essential ones) may prevent you from accessing some or all parts of our website.

 

Links to other websites

​

Our website may contain links to third-party websites. We have no control over these websites and are not responsible for the protection and privacy of any personal information you provide while visiting them. These external websites are not governed by this Privacy Policy.

 

Amendments

 

We may modify this Privacy Policy at any time by publishing the amended version on our website. We recommend checking our website regularly to stay informed of any updates.

 

For any questions or notices, please contact us at:  

 

Wellness Rewired Pty Ltd ACN: 629814553

Email: admin@wellnessrewired.com.au

​

Last update: 1 January, 2025