Cancellation Policy
At our practice, we value your time and commitment to your health. To ensure we can provide the best service to all our clients, please review our cancellation policy:
Standard Cancellation Terms
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We require at least 24 hours' notice for all appointment cancellations or rescheduling requests
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Cancellations must be made through our Website Client Portal or by emailing admin@wellnessrewired.com.au
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For cancellations made more than 24 hours in advance, you will receive a refund less a $10 admin fee
Late Cancellations and No-Shows
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Cancellations made less than 24 hours before the appointment will result in forfeiture of your deposit
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Not showing up for a scheduled appointment is considered a "no-show" and will result in forfeiture of your deposit
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Repeated late cancellations or no-shows may affect future booking privileges
Special Circumstances
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If you are ill, please notify us as soon as possible to reschedule your appointment
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In case of emergency situations, we will evaluate cancellation fees on a case-by-case basis
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If we need to cancel your appointment due to practitioner illness or emergency, we will offer either a full refund or reschedule to a mutually convenient time
To cancel or reschedule your appointment, please use the Website Client Portal link provided in your booking confirmation email. First-time portal users should click "sign up" when the page loads.
If you need assistance or have any questions about our cancellation policy, please contact us at admin@wellnessrewired.com.au.
Amendments
We may modify this Cancellation Policy at any time by publishing the amended version on our website. We recommend checking our website regularly to stay informed of any updates.
For any questions or notices, please contact us at:
Wellness Rewired Pty Ltd ACN: 629814553
Email: admin@wellnessrewired.com.au
Last update: 1 January, 2025